Tenant FAQs

If you have a water leak, here are some steps you can take to minimize the damage to your home and belongings.

-Shut off water to the appliance/sink/toilette that's leaking. If that isn\'t possible, shut off your home's main water supply.

-If water is near electrical outlets, turn off the electricity at your fuse/breaker box.

-Call 713-701-7719 or 512-900-8386 to report the leak & submit a repair request.

-If you don't need to turn off electricity, turn on fans to start drying out wet areas.

-If water is leaking from a ceiling, place a bucket under the leak.

-Use towels or mops to soak up as much water as possible, to prevent further damage.

-Move belongings to a dry area.

-Put blocks under furniture to raise it up off a wet floor.

Instructions for Recognizing a Natural Gas Leak.

INSIDE your home or building:

Step 1: Leave immediately on foot! Do not use electric switches, telephones (including cell phones) or anything that could cause a spark.

Step 2: Go directly to a safe location and call both your gas company and 911. Do not use e-mail or the Internet to contact the company about a leak, and never assume someone else has reported the leak.

Step 3: Alert your neighbors. Most gas companies check suspected natural gas leaks at no cost to you.

Step 4: Never try to repair a natural gas leak yourself. Leave all repairs to a trained technician.

OUTSIDE your home or building:

Step 1: Leave immediately on foot! Do not use electric switches, telephones (including cell phones) or anything that could cause a spark. Move in an upwind direction away from the leak or vapor cloud and maintain a safe distance.

Step 2: Go directly to a safe location and call both your gas company and 911​.

Step 3: Warn others to stay away from the leak. Abandon any equipment being used in or near the area.

Please click here for detailed instructions on how to set up your tenant portal to be able to pay rent online.

Please click here for detailed instructions on how to view your current account balance and manage your online payment settings.

Please click here to submit a maintenance request.

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