If you have a water leak, here are some steps you can take to minimize the damage to your home and belongings.
–Shut off water to the appliance/sink/toilette that’s leaking. If that isn’t possible, shut off your home’s main water supply.
-If water is near electrical outlets, turn off the electricity at your fuse/breaker box.
–Call 713-701-7719 to report the leak AND Click here to fill out a repair ticket.
-If you don’t need to turn off electricity, turn on fans to start drying out wet areas.
-If water is leaking from a ceiling, place a bucket under the leak.
-Use towels or mops to soak up as much water as possible, to prevent further damage.
-Move belongings to a dry area.
-Put blocks under furniture to raise it up off a wet floor.
Please click here for Center Point Energy Instructions for Recognizing a Natural Gas Leak.
Quick Summary from Center Point website:
INSIDE your home or building:
Step 1: Leave immediately on foot! Do not use electric switches, telephones (including cell phones) or anything that could cause a spark.
Step 2: Go directly to a safe location and call both CenterPoint Energy and 911. Do not use e-mail or the Internet to contact the company about a leak, and never assume someone else has reported the leak.
Step 3: Alert your neighbors. CenterPoint Energy checks suspected natural gas leaks at no cost to you.
Step 4: Never try to repair a natural gas leak yourself. Leave all repairs to a trained technician.
OUTSIDE your home or building:
Step 1: Leave immediately on foot! Do not use electric switches, telephones (including cell phones) or anything that could cause a spark. Move in an upwind direction away from the leak or vapor cloud and maintain a safe distance.
Step 2: Go directly to a safe location and call both CenterPoint Energy and 911.
Step 3: Warn others to stay away from the leak. Abandon any equipment being used in or near the area.
– See more here.
Please click here for detailed instructions on how to set up your tenant portal to be able to pay rent online.
Please click here for detailed instructions on how to view your current account balance and manage your online payment settings.
If you have an emergency maintenance problem (ie. AC out, Water leak) in addition to submitting a property meld request, please call our office at 713-701-7719 and leave a message. We monitor this voicemail box during business & non-business hours.
An emergency is defined as anything relating to the property that is threatening to life or health or damage to the condition of the property.
Please send an email to [email protected] with your rental home address and the new contact information you would like for us to store in our system.
Please send an email to [email protected] with your rental home address and indicate you would like to renew/extend your lease. We will send your request to the Owner. Once we receive a reply from the Owner we will let you know if the owner is willing to renew/extend the lease and any changes in the terms of the lease.
Green Residential’s address is 2500 Tanglewilde Ste 306, Houston TX 77063. Our office hours are Monday through Friday from 9 a.m. to 5 p.m. We are not open on the weekend.
Please read your lease to determine the acceptable methods of paying rent. If your lease requires electronic payment, please use the Tenant Portal to pay rent. If you need Green Residential to send you an activation link to set up your online tenant portal, please email [email protected] and request that a tenant portal activation link be sent to you. If your lease allows you to pay via check, cashier’s check, or money order, please make sure that payment is delivered to our office address within the time period allowed in your lease. Our office address and business hours are indicated in another question on this page.
If the lockbox has not been removed from your door within 7 days of you moving in, please email [email protected] and request the latch code to remove the lockbox. Please store the lockbox so that it can be used in the future for repair or maintenance requests.