Property Management FAQs

Click here to schedule periodic maintenance requests in advance. This form can be used to schedule Monthly, Quarterly, Bi-Annual, or Annual maintenance requests. All periodic maintenance requests will be in effect indefinitely. To cancel, please email support@greenresidential.com . All periodic maintenance requests will be billed to Owner at the actual cost of service. Bi-Annual or Annual HVAC maintenance is our most common and recommended service.

We secure high quality tenants by leveraging technology: Digital ID Fraud Mitigation, Digital Bank Account Analytics, Digital Background Checks, and more.  We do not assume we are being told the truth until we verify the information with credible evidence. We look for tenants who have something to lose (i.e. negative impact on credit) if an eviction or small claims suit is brought against them. We look at the tenant’s credit, employment history, rental history, and check for any type of criminal background to identify any potential red flags to be concerned about.

We expect that our tenants pay rent in accordance with their lease agreement. We charge late fees, send notices to vacate, and file eviction suits if a tenant is in default of their lease agreement.

We also offer inspection services while the tenants are occupying the residence to reduce the risk of damage to the home.

As a result of our strict screening and payment management procedures as well as our inspection services, we minimize the risk of tenants not paying rent or damaging the property for our clients.

Your home will be listed on the local MLS. In addition to the local MLS, your home will be listed on sites such as:
www.har.com
www.zillow.com
www.trulia.com
www.hotpads.com
www.realtor.com
www.abor.com/
www.homes.com
www.apartments.com
www.forrent.com
www.realestate.com
www.corporatehousing.com
www.homesnap.com, and more.
If you would like a sign in your yard, we have attractive \”For Lease\” signage.

This simply means that we are interested to know that you are maintaining an active landlord property insurance policy with public liability coverage. This does NOT mean that we have any type of insurable interest in your home.

The lease commission covers all services and costs related to marketing your property for lease. This includes internal photography, showing service, listing your home on the local MLS, screening tenants, and preparing lease agreement paperwork.

The majority of our repair & maintenance personnel are contractors NOT employees. You are not required to use our contractors if you have established relationships with contractors you would like us to use.

We charge $499 plus court costs for current Houston management clients, and $499 plus court costs for current Austin management clients.

Green Residential’s contractors are happy to assist our clients with any make-ready needs. We recommend that our clients (1) have the home professionally cleaned (2) have the carpets professionally cleaned (3) have the yard manicured (4) de-clutter your home (5) make sure you remove any valuables (6) touch up or fully paint walls depending on their color and condition (7) address any deferred maintenance (8) use pest control service (9) make sure pool is well maintained (10) and do not be present at the home when a potential renter comes to see the house.

Yes, you need to make sure you have a landlord property insurance policy which includes a minimum of $300,000 of public liability insurance.

Please click here for a list of our property management services.

Every month you will receive an electronic accounting statement that includes all income and expenses for the reporting period. We also provide electronic copies of any invoices incurred during the reporting period.

The most common reasons why we ask owners to send us money are:

a) You just hired us and your are paying your reserve

b) Your home is currently undergoing a make ready

d) The cost of a repair exceeds $1,000 or one month’s rent

d) Your tenant has a history of rejected or late payments

e) You have hired us to evict a tenant and there are costs associated with the eviction process

Property Management Agreement Reference
Paragraph 7 Advances: Owner will, in advance, provide Broker all funds necessary for the leasing and management of the Property. Broker is not obligated to advance any money to Owner or to any other person.

Can Green Residential pay for the quote and keep the monthly rent until the repair is paid off?
Unfortunately, we do not advance money to our clients. In addition, our vendors require payment upon completion or as defined in the quote shared with you.  We maintain strong relationships with our vendors by promptly paying our bills.

If I submit funds to Green Residential when do you distribute payment to the vendor?
In most cases our vendors get paid upon completion of the approved work but depending on the work, a deposit may be required. If a deposit is required in advanced before the vendor is able to start the work then it would be described in the quote.

How can I send you money?
You can send us money through your owner’s portal. You can click here to access your portal. There is no cost to you for e-check transactions.

Click here to read our blog post that answers this question.

Click here to read our blog post that answers this question.

We use recent historical data taken from the local MLS database to determine what your home will rent for.

We submit an ACH file to our bank on the 10th of every month with rent distributions, assuming the 10th does not fall on a weekend or holiday. It takes most banks 1-2 business days to process the distribution into your account after we have submitted the ACH file to the bank.

Click here to read our blog post that answers this question.

See Texas Association of Realtors Residential Lease Language Regarding Security Deposits