Do you know one of the best ways to frustrate good tenants to the point where they move out? You can achieve this objective by providing poor customer service. The best tenants won’t put up with a landlord they don’t respect. They’ll instead head right for the exits at the end of their leases in search of greener pastures. So, if you’re going to pull out all the stops to find quality tenants, you need to exert at least as much effort in convincing them to stick around.
Are you interested in finding out how a property management firm can ensure good landlord-tenant relations?
Continue reading for a look at five ways a property management firm like Green Residential can do just that. You’ll be a happier property owner, and your tenants will be satisfied when they get the help they need without a lot of bureaucratic red tape.
1. Get Things Off to a Good Start
One way a property management firm will help foster good landlord-tenant relations is by finding quality tenants right off the bat. The landlord-tenant relationship will get off to a good start. Our applicant screening process is thorough. We’ll also conduct background checks to see if applicants have a criminal history, conduct credit history checks to verify they have the ability to pay rent, and hold interviews to meet with applicants to learn more about them. We’ll look at rental history information, employment information, and landlord reference letters.
Our goal is to find quality tenants who pay rent on time every month, treat other tenants with respect, and take good care of your rental property. When we use our process to find you quality tenants, we’ll help get the landlord-tenant relationship off to a good start.
If you don’t get help from experts on the vital matter of finding tenants, you’ll be rolling dice. It’s better to leave the dice-rolling to the casinos. Don’t gamble with your rental property investment.
2. Provide Round-the-Clock Care
A property manager can also facilitate good landlord-tenant relations through 24/7 care.
If you’re wearing the hats of “owner” and “landlord,” you might find it difficult to carve out enough time for the latter job title. Do you have the time to be on duty 24/7? Will it bother you if a tenant calls with a complaint in the early hours of the morning when you’re in a deep sleep? Will you be okay if a tenant phones you in the evening when you’re having supper with your family?
The chances are that you’ll eventually find it exhausting to provide the level of customer service your tenants deserve and respect. Some investment property owners want to manage their properties as well. But many see the value in retaining the services of a property manager.
When you hire a property manager, you won’t have to be on duty all the time. You can outsource as many or as few responsibilities as you want. One service you’ll want to consider is customer service. And the customer service we provide will reflect well on you as the owner.
You don’t want to see good tenants morph into problematic tenants in response to what they believe is poor customer service. Things are unlikely to fall between the cracks when you have a property manager like Green Residential meeting the needs of tenants on your behalf.
3. Properly Maintain Property
Yet another way a property management firm can contribute to good landlord-tenant relations is by keeping the property in good shape.
You’ve probably heard of unfortunate situations where tenants have withheld rent in retaliation against landlords who they’re at odds with. Don’t let a non-operational HVAC unit, a clogged toilet, or other issues get between you and your tenants. A property management firm like Green Residential will spearhead maintenance and repair projects so that your rental property remains in great shape. If tenants have issues with their units or the property, we’ll be able to investigate and work towards a positive resolution to the problems.
You also need to remember that preventative maintenance will cut down on unexpected repairs that can take a massive bite out of your budget. We can take care of maintenance, which will help to identify small problems before they become big problems. The last thing you want is to be taken by surprise, after all, about an expensive problem that could have been uncovered earlier.
4. Conflict Resolution
A property manager won’t just provide customer service. They will also offer conflict resolution help. At Green Residential, we have the skills to handle whatever issues your tenants have. Having an attentive third party between the landlord and the tenant can sometimes be useful.
Things can get done without anyone acting off of emotion. Because we’ll be able to help resolve problems your tenants have, the landlord-tenant relationship will be much better. Your tenants will know that any issues they experience will be considered and handled in a timely manner. They may even be more comfortable expressing concerns to a third party rather than a landlord.
5. Build a Solid Reputation
With a property management firm providing customer service, you’ll quickly develop a good reputation as a reputable landlord. People often research landlords before signing apartment or house rental agreements. Offering a fair rent is not enough. The integrity of the landlord is also essential, so renters write and read reviews. A good reputation will go a long way toward ensuring you have no trouble attracting quality tenants.
Green Residential Can Help You and Your Tenants
Are you ready to explore how hiring a property manager can help you better serve your tenants? At Green Residential, we have experience helping property managers care for their investment properties and tenants. Ask us about property management, property leasing, eviction services, maintenance and inspections, apartment property management, student housing, vacant home services, and licensed home inspection.
Whatever you need as a property owner, we can lend a helping hand. Give us a call to find out how we can help you.